Bertina M. Lee

P.O. Box 50394
Richmond, Virginia 23250-0394
[email protected]

OBJECTIVE

An information technology position with interests in web publishing and software development.

EDUCATION

University of Virginia, Charlottesville VA January 1999
School of Engineering and Applied Science B.S. Computer Science

WORK EXPERIENCE

Virginia Power through Merge Computer Group, Inc, Glen Allen, VA June 1999 - Present

Information Systems Specialist, IT Client Services
Develop and maintain computer applications for at least one platform; Code, test, debug, change, and document computer programs; Evaluate the available programming aids to determine the optimum method of satisfying required programming needs; Define logical requirements for programming; Perform other duties as assigned.

Health Sciences Library, University of Virginia, Charlottesville VA August 1996 - December 1998

Student Consultant, Learning Resource Center
Assisted patrons in all aspects of computer- and application-related activities; Performed basic troubleshooting functions on workstation hardware, when necessary; Maintained basic public service functions involving circulation of equipment; Supervised the Learning Resource Center in the evenings.

MediaOne through Remedy Intelligent Staffing, Ashland VA Summer 1998

Tier One, IT Support Center
Processed Level I break/fix requests and dispatch functions for out-of-scope trouble calls from end users in the CableData billing system community of MediaOne; Documented process of resolution for each call; Worked with internal and external resources when necessary to triage, troubleshoot, or resolve a trouble call.

EXTERNSHIPS

Richfood Holdings, Inc., Mechanicsville VA through Remedy Intelligent Staffing, Richmond VA December 1997 - January 1998

Assisted in the process of converting and testing programs from COBOL to COBOL2 before turnover.

AlliedSignal Technical Center, Colonial Heights VA January 1997

Accompanied systems engineer through EXTERNship program; Analyzed and recommended changes to company Intranet; Attended various meetings; Observed project development process from the request to the review of the finished product.

Virginia Department of Transportation, Sandston VA January 1996

Shadowed resident engineer through the Project View program from which a current project site was visited and the process of project development was explored.

COMPUTER EXPERIENCE

Operating Systems: Windows 98/95, Windows 3.x, MS-DOS, UNIX

Hardware: IBM-Compatible, Macintosh

Software: Microsoft Office 97/95, Quattro Pro, Novell Presentations, Informix, Microsoft Access, Microsoft FrontPage Express, Adobe Photoshop, PC Anywhere

Languages: BASIC, C++, HTML, Visual BASIC, Visual C++

COMMUNITY INTERESTS

Music: studied flute, French horn, and mellophone
Volunteer at St. Joseph's Villa, a center that houses and assists the disabled, elderly, and abused and holds various programs for local youth: Assisted personnel with the use and installation of software.
Trinity Baptist Church Web Group: Contribute to maintenance of website.

ACTIVITIES

Society of Women Engineers ERICA Project: EMMI
Information Technology and Communication Dorm Support Program

AWARDS

Associate of the Month: Remedy Staffing Services

May 1999

Last Modified July 9, 1999